Policies
I want you to feel pampered and relaxed during your salon visit. I'm here to give you my full attention, so please don't hesitate to ask any questions you have.
At Beauty Mark Salon, I believe that my guests should look just as good every day in between visits as they do when they leave the salon. I believe together we can create the perfect look for you.
I promise to use only the safest, most effective professional products to ensure that you have access to the very best the beauty industry has to offer. I promise to teach you how to style your hair at home, and to always recommend at-home care that will give you lasting results.
Consultations can be arranged for price quotes prior to your appointment. It is because of guests like you that I enjoy doing what I love each day.
RUNNING LATE
If running late for an appointment, please contact me ahead of time. I will do my best to accommodate your appointment, however arrivals more than 10 minutes late may be rescheduled or cancelled, with applicable same-day cancellation/reschedule fee applied.
RESCHEDULE & CANCELLATIONS
I understand that appointments may need to be modified. If you need to cancel or reschedule your appointment, I respectfully request that you contact me as soon as possible or at least 48 hours in advance. By giving me the maximum notice possible prior to your appointment change, you also help standby guests on my waiting list receive the services they’ve been waiting for.
Appointments canceled or rescheduled within 48 hours will result in a fee, 50% of the scheduled appointment. Cancellations made within 24 hours will incur a 75% charge of the scheduled appointment and "no-shows" will be charged 100% of their scheduled appointment with all future appointments needing to be paid in advance.
Please note that appointments made within 24 hours may instead be canceled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.
I value your time and feel that it is fair to honor the same policies I hold to our clients. Should I need to cancel your appointment due to sickness, power outages or other unforeseen events with less than 48-24 hours notice, I will honor 50% off your next identical appointment and reschedule your appointment in a timely manner.
ADDITIONAL FAQs
EMAIL REMINDERS go out 72 hours before your appt.
TEXT REMINDERS go out 24 hours before your appt.
PREVISIT FORM requesting pre-consultation information as well as general preference questions like music selection and drink choices will be sent by text approx 12-8 hours before your appt.
WAXING POLICIES:
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If you are using prescription VITAMIN A MEDICATION, such as Differen, Renova, or Retin-A micro, you should not get waxed anywhere on your body UNTIL YOU HAVE BEEN OFF THE MEDICATION FOR 3 WEEKS.
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If you have used or are using ACCUTANE, you should not get waxed anywhere on your body UNTIL YOU HAVE BEEN OFF THE MEDICATION FOR 6 MONTHS.
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If you are using an over-the-counter product that has RETINOL OR HIGH GLYCOLIC ACID or a high glycolic acid content you should stop using the products for AT LEAST 1 WEEK BEFORE WAXING. It is very important to tell me if you have used or are using these products.
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In addition, you should not wax over areas that have an INFECTION OF ANY KIND (psoriasis flare-up, eczema flare-up, or sexually transmitted disease outbreak). This is to ensure the health and integrity of your skin.
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Some medications, health conditions, or antibiotics can be contraindications for waxing. Please indicate on your pre-visit form if you have any concerns, and make sure to notify me of any medication changes before your appointment.
CLIENTS CAN BOOK 365 DAYS IN ADVANCE and will always need to sign the policy waiver when booking appointments.
NO SHOW POLICY: By booking this appointment, you authorize this business to charge your credit card a no-show fee of up to 100% of the scheduled value should you miss your appointment without proper notification.
RETURN REFUND POLICY: All of our packages, auto-pays, and gift certificates are not transferable to other clients, and cannot be combined with other discounted offers. Also, we do not offer cash refunds for our packages, auto-pays, or gift certificates, however we will honor an equal exchange (credit) for other services within our facilities.